Privacy policy
Last updated 17 October 2026
Coiffe's operator details (legal name, ABN and contact email) appear here before sign-ups open.
This policy explains how Coiffe collects, uses and protects personal information, following the Australian Privacy Principles in the Privacy Act 1988. It covers the salons that use Coiffe, the people who call them, and the people who book on a salon's website.
What we collect
- From salons: account details (names, email addresses, passwords, stored securely), salon details, and the services, team, hours and bookings entered in the dashboard. Card payments are handled by Stripe; we never see or store full card numbers.
- From callers: the phone number they call from, what they tell the receptionist (such as their name and the appointment they want), recordings and transcripts of calls, and messages they leave for the salon.
- From people who book on a salon's website: their name, mobile number and any note they add, and the bookings they make. To sign them in, we text a one-time code to their mobile (or read it out in a call); we keep the code only in scrambled form, until it's used or expires.
- When you use the website or dashboard: basic technical information such as your browser and when you signed in.
How we use it
- To answer calls, make and change bookings, and pass messages to the salon.
- To show the salon its bookings, calls, call summaries and client history.
- To charge for plans, send receipts and keep billing records.
- To look into problems, keep the service secure and improve how well it works.
We don't sell personal information, and we don't use callers' information to market to them.
Who helps us
We use service providers to run Coiffe. They handle personal information only to provide their part of the service:
- Telnyx: phone lines, calls, text messages, speech recognition, the receptionist's voice, and the language models (run by Telnyx) that understand callers, write the receptionist's replies and summarise calls.
- Supabase: the database and servers that hold salon, booking and call data.
- Stripe: payments and billing.
- Google: calendar sync, only for salons that turn it on.
- Expo: hosting this website and the dashboard.
Some of these providers store or process information outside Australia, including in the United States. We choose providers that protect information to a standard comparable with the Australian Privacy Principles.
How long we keep it
We keep salon and booking information while the salon uses Coiffe, and call recordings and transcripts so the salon can review its calls. When a salon leaves, we delete its information on request, except what we must keep by law, such as billing records.
Callers
If you called a salon that uses Coiffe, the salon is responsible for your booking and its records. You can ask the salon, or us, to see or correct the information held about you, or to delete a recording.
Security
Information is encrypted in transit, each salon can see only its own data, and access is limited to people who need it to run the service.
Questions and complaints
Contact us using the details above. If you're not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We'll update this policy when how we handle information changes, and show the date it was last updated.